Understanding Through Manga! The Effectiveness of Workflow-Based Manuals for Hotels
Standardization and Efficiency of Operations: What is the Effect of "Understanding Business Flow Type Manuals through Manga"?
In the hotel industry, customer service requires consistent service delivery to guests and prompt responses from employees. In particular, to address the complexities of training new staff, multilingual support, and handling complaints, visualizing business processes is essential. When operations are too reliant on individual employees, it can lead to variations in service quality and potentially decrease customer satisfaction. Our "Understanding through Manga! The Effect of Workflow-Based Manuals" supports the standardization of customer service operations, reduction of errors, and improvement of customer satisfaction through the implementation of workflow-based manuals. 【Usage Scenarios】 - Check-in and check-out operations - Room cleaning procedures - Handling complaints - Multilingual support 【Effects of Implementation】 - Improved service quality through standardization of operations - Rapid development of new staff into effective team members - Reduction of operational errors - Increased customer satisfaction
- Company：株式会社サン・プラニング・システムズ DX事業部
- Price：Other
